Frequently Asked Questions (FAQ) – AUREV

1. What is AUREV?

AUREV is an Indian online shopping store owned by Mohammad Arshad.
We are committed to delivering innovative, trending, and affordable products across India while ensuring high product quality and customer satisfaction.

2. Where is AUREV located?

We are located at:

Near Kabristan, Ward No-08
Soudagar Bandh
J.K. College Road
723101 Purulia
West Bengal, India

3. Is AUREV a registered company?

Yes.

• AUREV is a GST certified business.

• We use RBI-approved secure payment gateways.

• Our business account is verified on Facebook.

• We hold a valid trade license.

We operate with full transparency and compliance under Indian regulations.

4. Do you ship all over India?

Yes ✅
We ship products across India.

Delivery timelines may vary depending on your location and courier service availability.

5. How long does delivery take?

Estimated delivery time:

• Metro cities: 3–6 business days

• Other locations: 5–8 business days

Delivery time may vary due to weather, courier delays, or public holidays.

6. Can I cancel my order?

Yes.

• You can cancel your order within 12 hours of placing it.

• Cancellation within 12 hours is completely free.

• After 12 hours, the order is processed for shipping and cannot be cancelled.

To cancel, contact us immediately with your Order ID.

7. What payment methods do you accept?

We accept:

• UPI

• Debit/Credit Cards

• Net Banking

• Cash on Delivery (if available)

• Secure Online Payments via RBI-approved gateway

All transactions are encrypted and secure.

8. Is Cash on Delivery (COD) available?

Yes, COD is available on selected products and locations.

For security reasons, we may confirm COD orders via phone or SMS before dispatch.

9. How can I track my order?

Once your order is shipped:

• You will receive a tracking link via SMS or email.

• You can use the tracking number to monitor delivery status.

10. What if I receive a damaged or wrong product?

If you receive:

• A damaged product

• A defective product

• The wrong item

Please contact us within 48 hours of delivery with clear photos and your Order ID. We will review and assist you as per our Return & Refund Policy.

11. Why should I buy from AUREV?

Customers prefer AUREV because:

• We focus on product quality.

• We prioritize customer satisfaction.

• We carefully select trending and useful products.

• We provide secure payments and reliable service.

Your happiness is our priority.

12. Who is the owner of AUREV?

Mohammad Arshad is the owner of AUREV.

13. How can I contact AUREV?

📞 Phone: 8158850258
📧 Email: support@arrowangel.com

We are happy to help you with any queries.